BOILER REPLACEMENT & SERVICING
Central heating filters
Central heating pumps
Landlord Gas safety certificate
New Boiler fitting
CENTRAL HEATING & GAS INSTALLATIONS
Central heating controls
Central heating installations
Central heating pumps
Gas testing and certificates
Instantaneous water heaters
Radiator repairs and valves
Under floor heating
Vented and unvented cylinders
Pipe work replacement and repair
Radiators and Radiator valves
Tap installation and repair
Toilet installation and repair
Water softner installation
Water tank installation and repair
W. Stephens and Sons was established in 1945 and has since built a strong reputation for providing a trustworthy bespoke service of excellent quality. For over seventy years the customer has always been at the heart of everything we do.
The company was founded by Walter Stephens. The then young soldier had just returned from the Second World War to his home in South London, determined to build his life again. He got on his bicycle with a bag of plumbing tools and took on jobs for locals. The affection and loyalty he inspired in the community during those early years fuelled the family business, which is now running into its third generation.
Walter's founding principles of honesty and hard work provide the framework of everything for which the business stands.
We provide services in Surrey, Middlesex and London.
We are Gas Safe registered and Associate members of The Chartered Institute of plumbing and Heating Engineers, Which Trusted traders, Checkatrade members and Worcester Bosch Accredited Installers.
"Competent, friendly, helpful and efficient. A great example of a family firm, providing real customer service."
"Excellent plumber, professional service, went out of his way to make our life easier. Honest and reliable, thoughtful too and work was of a high standard."
"I am extremely happy with the service I received from W Stephens and Sons Ltd who I found to be very professional, reliable, friendly and honest and I would use them again and would most definitely recommend them to everyone.”
For a quotation or for any general enquiries, please call: 0208 288 1179 or fill out the following form:
We always endeavor to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 456 6031 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/